How to understand other cultures and customs.
How to serve people from different cultural backgrounds?
Finland and especially Helsinki is becoming very intercultural place to live. You see people from different ethnic groups, and hear foreign languages pretty much every day. Of course immigrants and tourists has their own responsibility to addapt on finnish culture. But I think finnish people should also try to understand them, at least people in customer service. So when you meet a foreign people in customer service you should think is there some habits that you consider as a normal behaviour, but which in their culture is condsider as a rude or disrespectful. The foreign person might already know finnish customs, and doesn't take it as a offence. But if he notice that you're trying to serve him like he would be served in his own homeland, he would be very pleased. And it would also take the finnish customer service to the whole new level.
Your idea/solution in one sentence: ability to addapt
They should invite people from their countries to promote their culture!
But I would like you to tell if you have experienced this behaviour as a customer or the client. Own experience is always good to tell,if there is one.
Other wise your text is good,it's fluent and it's not too long. Keep on going! :)